www.growzone-mallorca.com is an e-commerce website (hereinafter, the Online Store) owned by Plantlovers, S.L. with CIF B-57.992.810 with registered office at C./ Can Calafat, 54; C./ Son Oms, 4 in Polígono Son Oms – Palma de Mallorca (Balearic Islands) with postal code 07199.

The customer is the particular person or legal entity that contracts the products or services marketed from the Online Shop.

The Online Shop

www.growzone-mallorca.com is dedicated to the remote sale of cultivation products, seeds, paraphernalia and other gift products.

Information and data

www.growzone-mallorca.com reserves the right to modify the contents, product or services marketed from the website, as well as the commercial offers presented at any time.

www.growzone-mallorca.com makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, at all times beyond the control of www.growzone-mallorca.com, will proceed immediately to its correction. If there is a typographical error in any of the prices shown and a customer had taken a purchase decision based on that error, www.growzone-mallorca.com com will inform the customer of the error and the customer will be entitled to cancel the purchase without any cost on their part.

The contents of the website www.growzone-mallorca.com may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product the Customer shall be entitled to cancel the purchase without any cost on his part.

www.growzone-mallorca.com is not responsible either directly or indirectly for any of the information, contents, statements and expressions contained in the products marketed by www.growzone-mallorca.com. Such responsibility rests at all times with the manufacturers, producers or distributors of such products. The Customer understands that www.growzone-mallorca.com is a mere intermediary between him and such manufacturer or distributor.

Purchase procedure

To make a purchase, the Customer must select the products they wish to buy and add them to the shopping cart by clicking the Add to Cart or Buy button. Once you have added the products you wish to purchase to the cart, you must click on the Confirm Order / Process Order / Confirm button.

To process the order you must provide the information requested and choose the payment method you prefer. Once the requested information has been provided and the order has been accepted by the Customer, the purchase has been made.

The delivery time is the one indicated in each moment of availability of the product.

Applicable taxes
The prices of the products displayed on the website www.growzone-mallorca.com, include Value Added Tax (VAT) which, where appropriate, is applicable.

Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases to be delivered to territories of non-EU member states, the Canary Islands, Ceuta or Melilla will be exempt from VAT.

Form of payment
When placing the order, the customer may freely choose to pay for purchases made by cash on delivery, bank transfer, money order, etc.. In certain cases and to prevent possible fraud www.growzone-mallorca.com reserves the possibility of requesting a specific form of payment in the event that the identity of the buyer is not reliably accredited.

Shipment of the products
The Online Store offers different shipping systems. The Customer will be able to select the form of shipment among the possible ones for his zone of shipment. It should be noted that delivery times, quality of service, delivery point and cost will be different for each form of transport and that the same is performed by transport operators and not by the Online Store.

www.growzone-mallorca.com sends the orders to its customers through different express transport companies of recognized national and international prestige. The delivery date at the Customer’s address depends on the availability of the chosen product and the shipping area. The delivery times are approximate.

Customer rights and return policy
www.growzone-mallorca.com does not guarantee its customers the availability or delivery time of the products offered on the website, except for products where a specific guarantee or availability is expressly mentioned.

www.growzone-mallorca.com guarantees its customers the possibility to cancel their order at any time and without any cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.

The Customer has a period of seven working days from receipt of the order to terminate the contract and return the purchased product without incurring any penalty or expense, except for the shipping expenses related to the return of the goods. The period of seven days established in the preceding paragraph is calculated from the reception of the purchased goods by the buyer. The Customer communicates to www.growzone-mallorca.com within the stipulated period and by any means permitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, the invoice issued to www.growzone-mallorca.com.

The customer may return any item purchased in the Online Store www.growzone-mallorca.com as long as the products have not been opened or used and retain their original seal or packaging. In these cases, www.growzone-mallorca.com, returns the money of the purchase through a credit note, by bank transfer to the account indicated by the Customer within a maximum period of 30 days. In the case that the item is damaged upon recepetion, it will be replaced by the same product.

If a product other than the one ordered by the Customer is delivered by mistake by www.growzone-mallorca.com, it will be withdrawn and the correct product will be delivered at no additional charge to the Customer. For any incident related to the return of articles of our store you can contact the customer service department by email: info@growzone-mallorca.com or by phone at 871 238 939.

We do not accept returns on organic or live products, such as seeds or predators, due to their nature.

In case of problems with seeds, www.growzone-mallorca.com will be covered by the complaints/returns policy of the manufacturer (seed bank) or distributor. Please inquire about this policy before placing your order.

www.growzone-mallorca.com will not reimburse the shipping costs of your returns, unless you are returning a factory defective product or with breakage due to transport or error on our part.

In case of return of the refund, the customer will be charged 3,-€ for handling and administrative costs incurred by the return.

We are not responsible for shipments confiscated by Customs or other similar entities. Please contact with the Organisms of your country or area for further information about the product you want to purchase, in case of doubt.

Any shipment that presents some incidence due to the period of the transport, must be communicated in the first 24h, after the reception of the same one to the company of transport or to the Online Store.

Customer Obligations
The Customer of www.growzone-mallorca.com undertakes at all times to provide truthful information about the data requested in the user registration forms or order placement, and to keep them updated at all times. The Customer accepts these general conditions contained in this contract. The Online Shop will provide the Customer with an identifier and a password (as the case may be, chosen by the Customer). The Customer agrees to keep confidential and with the utmost diligence his personal access codes.

Security and confidentiality
www.growzone-mallorca.com guarantees the security and confidentiality of all transactions. All transactions are carried out through a secure server, based on the SSL encryption that protects the data.

All personal data provided by the Client to www.growzone-mallorca.com will be included in a personal data file created and maintained under the responsibility of www.growzone-mallorca.com. In compliance with the provisions of the Organic Law 15/1999 of December 13, Protection of Personal Data, the Customer, at any time may exercise their rights of access, rectification, cancellation and opposition of their personal data by writing to www.growzone-mallorca.com, Plantlovers, SL with CIF B-57.992.810 with registered office at C / Can Calafat, 54, C / Son Oms, 4 in the Polígono Son Oms – Palma de Mallorca (Balearic Islands) with zip code 07199.

The Online Store does not guarantee the continuous and permanent availability of its service. It is thus exonerated from any liability for any damages caused as a result of the unavailability of the online store. In such cases, the Online Shop will use its best efforts to give 24 hours notice prior to the interruption. The Online Shop shall not be liable for any interruption, suspension or termination of the Online Shop service.

Applicable law and competent jurisdiction
Purchases made with www.growzone-mallorca.com are subject to Spanish law. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts of Mallorca-Palma.

Nullity and ineffectiveness of the clauses
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect such provision or the part of it that is null or ineffective, subsisting these general conditions in everything else, considering such provision totally or partially as not included.